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Galexia assists CHOICE with submission on consumer protection in telecommunications - May 2008
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Galexia was commissioned by CHOICE to prepare a submission to the 2008 Telecommunications Consumer Representation Stakeholder Forum, held in late April 2008. The paper, entitled Consumer Protection in the Communications Industry: Moving to best practice, provides an overview of consumer concerns with the current co-regulatory consumer protection framework in the telecommunications sector in Australia.
Browse online:
- Title Page
- Contents
- 1. Scope and Purpose
- 2. Consumer Protection Framework in Telecommunications
- 3. Comparison with other sectors
- 4. An improved model
- 5. Appendix 1 - Summary of Australian Codes
- 6. Appendix 2 - Case Study on the Code on Information on Accessibility Features for Telephone Equipment
- 7. Appendix 3 - Resources
Related links:
- View Galexia’s collection of research articles and submissions »
- View CHOICE's telecommunications campaign page »
External links:
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