ACCAN Customer Service Project (25 August 2009)
4. Examples of customer service charters
- 4.1. Australian examples
- 4.2. Common content
- 4.3. Level of detail
- 4.4. Compensation / remedies for breaches
- 4.5. Findings
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ACCAN Customer Service Project (25 August 2009)4. Examples of customer service charters
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