Submission - Joint submission to the 2007 Review of the Electronic Funds Transfer (EFT) Code of Conduct to ASIC (May 2007)

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Q39 – Should subscribers prohibit in their merchant agreements the practice of taking customers’ PINs or other access codes as part of a ‘book up’ arrangement? If so, should this be subject to any exceptions; and, if it should, what should those exceptions be?

Consumer stakeholders support amending the EFT Code in a way that will prohibit the use of book-up except in exceptional circumstances.

However, book-up is a complex issue and the exact drafting of such a provision would require detailed consultation with relevant stakeholders (indigenous representatives, disability advocate groups etc.). This issue may need to be considered by a sub-committee of the Working Group or other relevant experts.

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