Consumer Protection in the Communications Industry: Moving to best practice - Issues Paper (July 2008)

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7. Appendix 3 – Resources

• Telecommunications Codes
• Laws
• Review of Australia’s Consumer Policy Framework
• Regulatory framework guidelines and analysis

Telecommunications Codes

Communications Alliance, ACIF C513:2004 Customer and Network Fault Management, 2004, <http://www.commsalliance.com.au/__data/page/3213/ACIF_C513_2004.pdf>.

Communications Alliance, ACIF C515:2005 Pre-selection, 2005, <http://www.commsalliance.com.au/__data/page/3214/C515_2005.pdf>.

Communications Alliance, ACIF C518:2006 Call Charging and Billing Accuracy, 2006, <http://www.commsalliance.com.au/__data/page/3215/C518_2006.pdf>.

Communications Alliance, ACIF C519:2004 End-to-End Network Performance for the Standard Telephone Service, 2004, <http://www.commsalliance.com.au/__data/page/3216/C519_2004.pdf>.

Communications Alliance, ACIF C521:2004 Customer Information on Prices, Terms and Conditions, 2004, <http://www.commsalliance.com.au/__data/page/3217/C521_2004.pdf>.

Communications Alliance, ACIF C522:2007 Calling Number Display, 2007, <http://www.commsalliance.com.au/__data/page/3218/ACIF_C522_2007.pdf>.

Communications Alliance, ACIF C524:2004 External Telecommunication Cable Networks, 2004, <http://www.commsalliance.com.au/__data/page/3220/C524_2004.pdf>.

Communications Alliance, ACIF C525:2006 Handling of Life Threatening and Unwelcome Calls, 2006, <http://www.commsalliance.com.au/__data/page/3221/C525_2006.pdf>.

Communications Alliance, ACIF C536:2003 Emergency Call Services Requirements, 2003, <http://www.commsalliance.com.au/__data/page/3223/C536_2003.pdf>.

Communications Alliance, ACIF C540:2007 Local Number Portability, 2007, <http://www.commsalliance.com.au/__data/page/3224/C540_2007.pdf>.

Communications Alliance, ACIF C541:2006 Credit Management, 2006, <http://www.commsalliance.com.au/__data/page/3226/C541_2006.pdf>.

Communications Alliance, ACIF C542:2003 Billing, 2003, <http://www.commsalliance.com.au/__data/page/3227/C542_2003.pdf>.

Communications Alliance, ACIF C546:2001 Customer Transfer, 2001, <http://www.commsalliance.com.au/__data/page/3228/C546_2001.pdf>.

Communications Alliance, ACIF C547:2004 Complaint Handling, 2004, <http://www.commsalliance.com.au/__data/page/3229/C547_2004.pdf>.

Communications Alliance, ACIF C554:2004 Rights of Use of Premium Rate Service Numbers, 2004, <http://www.commsalliance.com.au/__data/page/12265/ACIF_C554_2004.pdf>.

Communications Alliance, ACIF C555:2008 Integrated Public Number Database (IPND), 2008, <http://www.commsalliance.com.au/__data/page/3230/C555_2008.pdf>.

Communications Alliance, ACIF C559:2006 Explanatory Statement, 2006, <http://www.commsalliance.com.au/__data/page/12739/C559_ES_2006.pdf>.

Communications Alliance, ACIF C559:2006 Part 1 ULLS Performance Requirements, 2006, <http://www.commsalliance.com.au/__data/page/12739/C559_1_2006.pdf>.

Communications Alliance, ACIF C559:2006 Part 2 Spectral Compatibility Determination Process, 2006, <http://www.commsalliance.com.au/__data/page/12739/C559_2_2006.pdf>.

Communications Alliance, ACIF C559:2006 Part 3 Requirements for Deployment Class Systems, 2006, <http://www.commsalliance.com.au/__data/page/12739/C559_3_2006.pdf>.

Communications Alliance, ACIF C564:2004 Deployment of Mobile Phone Network Infrastructure, 2004, <http://www.commsalliance.com.au/__data/page/3232/C564_2004.pdf>.

Communications Alliance, ACIF C566:2005 Rights of Use of Numbers, 2005, <http://www.commsalliance.com.au/__data/page/4455/C566_2005.pdf>.

Communications Alliance, ACIF C569:2005 Unconditioned Local Loop Service - Ordering, Provisioning and Customer Transfer, 2005, <http://www.commsalliance.com.au/__data/page/3233/C569_2005.pdf>.

Communications Alliance, ACIF C570:2005 Mobile Number Portability, 2005, <http://www.commsalliance.com.au/__data/page/3234/C570_2005.pdf>.

Communications Alliance, ACIF C609:2007 Priority Assistance for Life Threatening Medical Conditions, 2007, <http://www.commsalliance.com.au/__data/page/3236/C609_2007.pdf>.

Communications Alliance, ACIF C617:2005 Connect Outstanding, 2005, <http://www.commsalliance.com.au/__data/page/12743/C617_2005.pdf>.

Communications Alliance, ACIF C620:2005 Consumer Contracts, 2005, <http://www.commsalliance.com.au/__data/page/12605/C620_2005.pdf>.

Communications Alliance, ACIF C625:2005 Information on Accessibility Features for Telephone Equipment, 2005, <http://www.commsalliance.com.au/__data/page/15367/C625.pdf>.

Communications Alliance, ACIF G627:2005 Operational Matrices for Reporting on Accessibility Features for Telephone Equipment, 2005, <http://www.commsalliance.com.au/documents/guidelines/g627>.

Communications Alliance, C628:2007 Telecommunications Consumer Protections (TCP), 2007, <http://www.commsalliance.com.au/__data/page/21676/C628_2007.pdf>.

Communications Alliance, G631:2007 Telecommunications Consumer Protections Guideline, 2007, <http://www.commsalliance.com.au/__data/page/21678/G631_2007.pdf>.

Communications Alliance, C628:2007 Explanatory Statement, 2007, <http://www.commsalliance.com.au/__data/page/21676/C628_2007.pdf>.

Communications Alliance, ACIF C546:2007 Customer Transfer, 2007, <http://www.commsalliance.com.au/__data/page/3228/C546_2007.pdf>.

Laws

Communications Act 2003 (UK), <http://www.opsi.gov.uk/acts/acts2003/ukpga_20030021_en_1>.

Telecommunications Act 1997 (Cth), <http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401743>.

Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth), <http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401807>.

Review of Australia’s Consumer Policy Framework

CHOICE, Submission to the Review of Australia’s Consumer Policy Framework Issues Paper, 4 June 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0010/68869/sub088.pdf>.

CHOICE, Submission by CHOICE to the Productivity Commission Review of Consumer Policy Framework, February 2008, <http://www.choice.com.au/files/f132347.pdf>.

CHOICE, Supplementary Submission to the Productivity Commission Review of Consumer Policy Framework, March 2008, <http://www.choice.com.au/files/f132453.pdf>.

Joint Consumer Groups, Model Consumer Submission in Response to Productivity Commission Draft Report on Australia’s Consumer Policy Framework, February 2008, <http://www.choice.com.au/files/f132378.pdf>.

Communications Alliance, Submission to the Review of Australia’s Consumer Policy Framework Issues Paper, 14 May 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0020/63731/sub050.pdf>.

Consumer Credit Legal Centre (NSW), Submission to the Review of Australia’s Consumer Policy Framework Issues Paper, 28 June 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0009/65079/sub095.pdf>.

Consumers’ Telecommunications Network, Submission to the Review of Australia’s Consumer Policy Framework Issues Paper, 25 May 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0011/63884/sub078.pdf>.

Productivity Commission, Consumer policy framework: Issues Paper, January 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0006/68595/consumer.pdf>.

Productivity Commission, Review of Australia's Consumer Policy Framework: Draft Report, Volume 1, 12 December 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0005/73661/consumer1.pdf>.

Productivity Commission, Review of Australia's Consumer Policy Framework: Draft Report, Volume 2, 12 December 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0006/73662/consumer2.pdfhttp://www.pc.gov.au/__data/assets/pdf_file/0005/73661/consumer1.pdf>.

Telecommunications Industry Ombudsman, Submission to the Review of Australia’s Consumer Policy Framework Issues Paper, 3 July 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0004/65794/sub097.pdf>.

Regulatory framework guidelines and analysis

Australian Communications and Media Authority, Developing Telecommunications Codes for Registration: A Guide, 13 November 2003, <http://www.acma.gov.au/webwr/telcomm/industry_codes/codes/codes.pdf>.

Australian Securities and Investments Commission, Regulatory Guide 183 (RG 183), 4 March 2005, <http://www.asic.gov.au/asic/pdflib.nsf/LookupByFileName/ps183.pdf/$file/ps183.pdf>.

Commonwealth Inter-Departmental Committee on Quasi-Regulation, Black-Letter Law, December 1997, <http://www.obpr.gov.au/__data/assets/pdf_file/0006/69666/greyletterlaw.pdf>.

Communications Alliance, Communications Alliance and ACIF Codes: Status Report, January 2007, <http://www.pc.gov.au/__data/assets/pdf_file/0006/68595/consumer.pdf>.

Communications Alliance, Providing information on the accessibility features of telephone equipment, fact sheet, December 2007, <http://www.commsalliance.com.au/__data/page/13230/ACIF_C625_2005_and_ACIF_G627_2005.pdf>.

Edwell S, National Energy Regulation: The Way Forward, speech to Australian Institute of Energy, 28 November 2006, <http://www.conferences.unimelb.edu.au/aie2006/files/2A2 Edwell.pdf>.

Minister for Customs and Consumer Affairs, Codes of Conduct Policy Framework, March 1998, <http://www.treasury.gov.au/documents/1125/PDF/Conduct_PolicyFramework.PDF>.

Monash Centre for Regulatory Studies, Consumer Protection in a Deregulated Retail Energy Market, report for the Energy Retailers Association of Australia, April 2008, <http://www.eraa.com.au/db_uploads/ConsumerProtectioninaDeregulatedRetailEnergyMarketFinalReporttotheERAAApril08.pdf>.

Office of Best Practice Regulation, Best Practice Regulation Handbook, August 2007, <http://www.obpr.gov.au/__data/assets/pdf_file/0004/68998/handbook.pdf>.

Segal J, Institutional self-regulation: what should be the role of the regulator?, address to the National Institute for Governance, 8 November 2001, <http://www.asic.gov.au/asic/pdflib.nsf/LookupByFileName/NIGConf_081101.pdf/$file/NIGConf_081101.pdf>.

Taskforce on Industry Self-Regulation, Industry Self-Regulation in Consumer Markets, Department of the Treasury, August 2000, <http://www.treasury.gov.au/documents/1131/PDF/final_report.pdf>.

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