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Submission - Joint response to the Review of the Electronic Funds Transfer Code of Conduct (2008)
Proposal D4
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We propose to amend the EFT Code so that where an external dispute resolution scheme asks for information from a subscriber and they do not provide it: (a) the scheme must give the subscriber an opportunity to explain why they cannot supply the information; and (b) if the subscriber does not provide a satisfactory explanation, the scheme can resolve the factual issue the information relates to on the basis of the information available to it. |
D4Q1 Do you agree with this proposal? Please give reasons.
Consumer stakeholders support this proposal. It would be beneficial to have this power embedded in the EFT Code so that all EDR providers have a consistent power, rather than relying on the individual terms of reference of all of the different EDR providers.
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